Frequently Asked Questions (FAQ)

Benefit booklets (including, as applicable Summary Plan Descriptions and Summaries of Benefits and Coverage, Life insurance certificates and summaries, Dental and Vision booklets) can be requested form your employer’s Human Resources Department. Alternatively, you may contact the applicable vendor using the contact information included under the “Vendor Partner” tab.

A Deductible is the amount of medical expenses covered members are responsible for paying before insurance will begin paying benefits. The Deductible amount varies depending on whether you are covered under the PPO or HDHP. Deductible amounts are based on a Fiscal year and start over each July 1. Deductible amounts are outlined in the AZLGEBT Summary Plan Document which can be found by reaching out to your Human Resources department.

Please remember that the information included on this page is intended to be general in nature. For actual plan language, please refer to the Summary Plan Document (SPD). If there are any conflicts between the language here and the SPD, the language of the SPD will govern.